Privacy Policy

Last updated: January 1, 2024

Introduction

At Glacier Storm Quimar Hotel, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification
• Emergency contact information
• Special accommodation requests and preferences

Automatically Collected Information

• IP address and browser information
• Device and operating system information
• Website usage patterns and preferences
• Location data (with your consent)

How We Use Your Information

• To process reservations and provide hotel services
• To communicate with you about your stay and our services
• To process payments and maintain billing records
• To improve our services and customer experience
• To comply with legal and regulatory requirements
• To send promotional materials (with your consent)
• To ensure the safety and security of our guests and property

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our hotel and providing services
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Security: To protect the safety of our guests, staff, and property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection practices

Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use cookies for:

• Website functionality and performance
• Remembering your preferences
• Analytics and website improvement
• Personalized content and advertisements

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: